1. General Information
Customer satisfaction is our No.1 priority. We look to make every transaction a pleasant, convenient and successful shopping experience. We guarantee 100% accuracy on all prescriptions or they will be remade at no charge.

To save you money please we recommend you visit a high street retailer and try on the frame or sunglasses and they are exactly what you want. We guarantee to get it to you at the lowest price in perfect condition.

We are happy to offer a one-time exchange only policy on the return of any eyeglass frame or sunglasses within 30 days of the shipping date.

Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional shipping charges will apply.

Non-defective products that are returned and not exchanged will be charged a 20% restocking fee.

Should it be necessary to return defective product please note the following:

·  The product must be returned with all original packaging materials, unused warranty cards, and instruction booklets.

·  Before returning an item, please obtain a RMA number by emailing returns@iwanthtosespecs.co.uk instructions on how to return the items will then be given.

No returned items will be accpeted without an RMA number

2. Exchanging Sunglasses or Eyeglass Frames
We are happy to offer a one-time exchange only on the return of any new and unused* sunglasses or eyeglass frame within 30 days of original ship date.

3. Prescription Lens Return and Exchange Policy
All prescription lenses are considered special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new frame cost. A lens credit of 50% of the original lens cost will be applied to the cost of any new lenses ordered.  In addition, new shipping charges will incur.

4. Prescription Guarantee
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses, prior to leaving framesdirect.com, pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship - accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

5. Receiving Damaged or Incorrect Product

If you receive damaged or incorrect product, contact Customer Service IMMEDIATELY. Please have your Order ID number from the enclosed paperwork.

IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a manufacturer's defect directly with the manufacturer.

6. Repairs and Manufacturer's Warranty Policy
You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available. However, certain product warranty claims are best dealt with directly with the manufacturer and not framesdirect.com.

The individual product warranties are listed below:

A. Prescription Frames
All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer's defects. Manufacturer's defects include: structural design, hinges, welding points, and colorings. Manufacturer's defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw.


B. Prescription Lenses
Every prescription lens we supply automatically comes with a scratch-resistant coating, whereas, most optical companies charge an additional fee for this coating. However, no lens is scratch proof and rough handling or incorrect cleaning can still scuff them up or create surface scratches.

In the event your lenses scratch to the point you want them replaced, we offer a one (1) time replacement of scratched lenses within a year of purchase date for only 50% of the original cost of the lenses, plus return shipping charges.
 

C. Sunglasses
Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Please identify your product from the list below to determine the appropriate manufacturer to return your product to.

IMPORTANT: There is no scratch warranty on sunglass lenses!

7. Can I Cancel My Order?
We work hard to ensure you get the fairest price on all your eyewear products. Our buyers use a variety of vendors to save you as much as we can on eyewear purchases - often as much as 50% off regular retail.

Most orders received are processed with our vendors within minutes of their arrival.  Once an order has been placed electronically online or with our customer service operators, we will allow you up to 24 hours to cancel the order.  Orders cancelled after 24 hours will incur a 20% restock fee.